Patrellers in Action
By: Jovit D. Caballero
(Stay Focused highlights stories which exemplify the company’s values. For this issue, we will be highlighting “TEAMWORK” as the core value of the month. And who better exemplified this value than our Patrol Crew turned Tellers, a.k.a. “PATRELLERS”.)
When the Enhanced Community Quarantine (ECQ) was implemented starting March 16, the number of toll tellers reporting for work drastically dropped from the usual 500 to as low as 56 due to different personal. health and safety concerns. This resulted in the closure and free flow in more than half of NLEX and SCTEX toll lanes, resulting in losses in revenue.
As shared by the Head of the Operations Division, Ms. West D. Dionisio, the operations team constantly thought of ways of mitigating the impact of this crisis to the company. And with God’s guidance, her team thought of taking advantage of the high number of patrol crews present to assist in toll collection. Hence the idea of “Patrellers” was born, and were deployed starting March 19.
Here are the thoughts and experiences narrated by some of our “Patrellers” :
“Malaki po ang naitulong sa akin ng kompanya, kaya ngayong ako ang kailangan nila, nag-volunteer po ako. Hindi po ako masyadong nahirapan dahil dati po akong teller. Naniniwala po ako na makikita dito ang aming dedikasyon at ang pagkakaisa ng toll, traffic, at support groups na walang makakapigil para magbigay ng kalidad na serbisyo.”
– ELMERSON GABRIEL
“I chose to volunteer because I know I can be of great help to the company and it would be a great opportunity to learn new things. At first it was difficult but eventually, I became familiar with the tellering job. By taking this responsibility, the value of volunteerism was manifested and boosted the team as a whole. Teamwork is very crucial to the delivery of quality service.”
– EMILIANO CASTILLO, JR.
“I want to help the company and the motorists by performing beyond my task. Masaya po akong makatulong sa ibang tao. Nakakalito at nakakapanibago ang pagiging “Patreller”, pero kinaya naman po. Maganda rin sa pakiramdam na nagkakaisa kami ngayon ng mga tellers kahit na magkaiba ang aming duties as employees.”
– DON ERICK BALATBAT
“Since our company has been generous with the employees, I realized na ito ang aking way to pay back kahit na challenge ang pagpasok sa dami ng checkpoints. Medyo mangangapa ka talaga sa una, matatakot na ma-short, pero na-enjoy din naman namin, at the end of the day. I was just trained for 2 hours, but it went well. Kung ano ang sinabi ng Senior Toll Teller, yun ang gagawin ko at sumasagot din po sila tuwing may tanong ako. Teamwork!”
– CHRISTOPHER RABOSA
“Bilang isang empleyado ng NLEX Corp, nananalangin ako kay Jesus Nazareno na bigyan tayo ng lakas ng loob, lakas ng pangangatawan, at kaligtasan ng ating mga pamilya. Magpapakita ako ng pagmamalasakit sa kompanya na aking pinaglilingkuran sapagkat dito ko kinukuha ang ikinabubuhay ng aking pamilya at dahil gusto ko ipakita kung gaano ko kamahal ang aking trabaho hanggang sa huli ng aking hininga.”
– ALLAN DOLLETE
“When I saw the message from our boss, I felt the sincerity. Bilang malasakit sa kompanya at dahil alam ko na makakatulong naman sa nakararami ang aking gagawin, I went for it without any hesitation. I thought it was difficult, but because of our guide tellers, we didn’t have a hard time doing the job. During these times, naisip ko kung gaano kalaki ang nawawala kay NLEX, at malaki ang ginagampanan na sakrispisyo ng bawat isa to support our company.”
– CHRISTOPHER IGNACIO
“I volunteered to show my love and care towards the company. Kahit na naka-duty ako bilang teller, suot ko pa din ang patrol uniform ko upang makita ng ating mga motorista ang ating pagkakaisa. We possess different talents, knowledge and skills, but with cooperation and the right support from different departments, we can get through this.”
– RYAN RIVERA
In appreciation of these Patrol Crew’s dedication to work and selflessness, Ms. West posted her message of gratitude on the Northloop Facebook page:
Ms. West added, “Suntok sa buwan talaga yung plan. I did not expect that they will heed the call for help, just the fact that they are willing to be trained and take the responsibility were really more than enough. March 19 is one of my best days sa company – that day made me realize na ang daming taong nagmamalasakit sa kompanya. I am really proud to be part of this team! Kaya natin ito! NLEX ako! Nag-iingat at nagsisilbi!”.
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