By Mark Johnson C. Gil

At NLEX, our operations and frontline teams are the heartbeat of daily service. Whether you’re managing toll lanes, ensuring road safety, or coordinating logistics behind the scenes, your ability to build strong professional relationships directly impacts how smoothly we run—and how well we serve the public.

So how do you thrive in those relationships, especially in high-pressure environments? Here’s some of the seasoned Traffic Sector Supervisors of NLEX Traffic Operations, discussing on how they built, and continue to build, strong professional relationships among their colleagues and direct reports.

At NLEX, thriving in professional relationships isn’t just about being nice—it’s about being dependable, respectful, and team-oriented. When operations and frontliners support each other, we create a culture of excellence that’s felt by every motorist we serve.

Let’s keep the lanes moving—and the relationships thriving.

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